O'Reilly Auto Parts in Eden, NC Closed now

Reviews about O'Reilly Auto Parts

• ★ ★ ★ ☆ ☆

  May 25, 2020, by Michael Bennett
  I called the store to inquire about getting 2 brake rotors turned. I was told over the phone that it normally takes 1 hour or so, but give them 2 hours. I dropped them off at 1030am and they said they would be ready within 2 hours. I went back to the store at 145pm (3 hours later) to pick them up and was told they only had 1 done and it would be a couple more hours. I went back to the store at 345pm (5 hours after dropping them off) and I was told the second one still was not ready. I was told it would be a few more minutes and I finally walked out of the store at 415pm. It took 5 hours and 45 minutes to turn 2 rotors. I never shop at this store due to the lack of customer service. I was trying to save some money by getting the rotors turned and it ended up costing me a whole day. They offer a service and I understand things come up, but when you tell a customer 2 hours and take almost 6 hours is unacceptable.